When it comes to shipping, our business really stands out. Why? Because we HATE complicated, convoluted "weight + size + area + courier company" pricing methods - which punish people with ridiculous shipping costs either because they live a little too far from "metro areas" or because they don't spend enough. We think it's stupid, so we don't apply it to our much-loved customers - just another Healthy Being difference!
At Healthy Being, no matter where you live, no matter how much your products weigh, we will NEVER charge more than a flat rate of $9.95 per order to any address in Australia. If you happen to spend more than $99, we won't charge a cent in shipping costs - again, no matter where you live. That's us, that's how we do business!
Packaging & Dispatching
We always work towards dispatching orders within 2 business days.
There is a downside to offering thousands of products at the cheapest prices in Australia, with certain discounted and popular items, it sometimes takes a few extra days to restock. We have stock coming in every day from various suppliers and distributors - stock that is often sent out on the very same day! Given the fact that some suppliers are interstate, it might take us a little longer to dispatch orders. In such cases, we ask for your patience as dispatch time may be extended to 4 business days.
We understand though that some orders are urgent, and for various reasons, customers need their goods before a specific date (e.g. birthdays, travel plans). If your order is time sensitive, please let us know when you place your order by contacting us directly!
Please note the following:
Unless 'authority to leave' is given at the time of order, a signature is required on delivery.
If the parcel requires a signature on delivery, and there is no one to sign for the parcel at your delivery address, your parcel will be transferred to your local post office. A card will be left by the courier and you will receive notification via email from AusPost when your order is ready to be picked up (If you've provided a mobile number at the time of your order, you'll also receive an SMS)
If you do not pick up your parcel from your local post office within 10 working days of receiving an SMS/email, it will be returned to our warehouse. Healthy Being Online Pty Ltd reserve the right to charge an additional $9.95 to redeliver your parcel. We DO NOT offer refunds for any order if you opt not to pay the additional fee to have your parcel redelivered.
It is YOUR responsibility to provide a correct postal address. If you provide an incorrect postal address, or if you misspell or omit details of your address, Australia Post will return your order to our warehouse. Healthy Being Online Pty Ltd reserve the right to charge an additional $9.95 to redeliver your parcel to a correct address. We DO NOT offer refunds for any order if you opt not to pay the additional fee and have your parcel redelivered.
Estimated Delivery Times
The following delivery times are estimations provided by Australia Post.
|Area||Delivery Time Estimate (Business Days)|
|Sydney (surrounding suburbs)||2-5|
|Western Australia (rural)||3-10|
|South Australia (rural)||3-7|
* Parcels are dispatched from CAMPSIE, NSW 2194
Authority to Leave Terms & Conditions
By opting for "Authority to Leave" Healthy Being will instruct the associated courier service to leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed received when left at your premises and Healthy Being Online Pty Ltd (and Australia Post) do not accept responsibility for any loss or damage which may result after. You agree to release Healthy Being Online Pty Ltd against any and all claims, liabilities, losses, and expenses, including consequential losses, suffered or incurred by you or any other person as a result of this Authority to Leave.
This shipping policy is subject to change at any time.